Terms & Conditions

Claims:

Please check your order when it is received. Claims for damaged goods should be filed immediately with the common carrier. Please note the damage on the freight bill or express receipt. The carrier agents are responsible for all damage claims. Call your account representative for assistance on FedEx claims. Any claim for shortage must be made within five days after receipt of the goods. Please have your invoice / BOL number.

Returns:

Please obtain a return authorization from your account representative before returning or exchanging any merchandise. Unauthorized returns cannot be credited. Merchandise should be returned in its original packaging within 30 days of the invoice. On orders over 30 days old and factory direct orders, there may be a 25% restocking charge. No returns are accepted after 60 days of the invoice date. Custom orders cannot be returned at anytime.